Etisalat to cancel unverified SIM cards

• Image Credit: Gulf News archives
• It is mandatory that customers should submit the document in person for verification.

Dubai: Etisalat’s mobile subscribers who got SMSs from the telecom service provider should update their personal information within three months, failing which their mobile connection will be disconnected and later on their SIM card numbers will be cancelled, a top etisalat official told Gulf News.

Hassan Al Abdouli, Director of Channel Management at etisalat, said: “Etisalat has sent SMSs to 1.5 million subscribers kindly asking them to update their personal data within three months, otherwise they will be eligible to lose their SIM cards. If the subscribers fail to update the information within the specified period following the SMSs, the SIM card will be suspended and after another three months the number will be cancelled as well.”

According to etisalat’s policy, he said the telecom service provider can resell the number to another customer three months after the number has been cancelled.

The Telecommunications Regulatory Authority (TRA) of the UAE has launched the “My Number, My Identity” campaign in collaboration with the two telecom service providers (etisalat and du) to increase awareness on the new registration procedures which are aimed to organise registration processes and requirements for mobile phone services, provided by the licensees.