Etisalat to launch e-billing

UAE-based etisalat said it will implement its e-bill initiative across all services in a phased manner from September 1.

This transformation of current billing methods to new generation environmentally friendly e-bills will ensure customers have access to their account information 24/7 across the world and can view their details online or through their mobile devices.

Other benefits directly enhancing customer experience include ability to get specific information on time and pay bills with relative ease.

“This initiative is aligned with our short and long term strategies of attaining operational excellence, raising customer awareness and ultimately creating a sustainable environment in the country,” said Saleh Al Abdouli, etisalat chief operating officer, UAE.

“We support the government’s vision of building a knowledge-based sustainable economy in the near future. Etisalat has strategically backed this vision by providing advanced infrastructure and undertaking pioneering initiatives in the field of ICT, learning, human capital development and energy savings,” he added.

“Customers will expect to be able to pay their bills through their smartphones. There is an increased dependence on our infrastructure so we are constantly innovating for cutting-edge solutions,” said Al Abdouli.