Dubai 800: Your one-stop number of the future... starting 2021

Dubai Government 2021 Initiative’ – created in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai – launched by Dubai Crown Prince and Chairman of the Executive Council, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum this week is being hailed as a first-of-its-kind initiative in the world.

One of the highlights of the plan is that the ‘one government’ plan will not be limited to electronic applications, but will be also available through dial-up.

As is the case with the application interface, access to all government services will be available via phone through a ‘unified telephone number’ (Dubai 800) which reaches a unified call centre that will answer all queries relating to government by either a single employee, or through the automated answer mechanism.

Dubai Government is keen to make the government experience a personal experience and the client will be able to communicate with one employee, who is aware of all his/her transactions, and who can accomplish them for the client, in addition to providing advice and counsel on any transactions related to him personally or his family or the nature of his work.