Dubai resident gets renewed ID card after 10-month ordeal

A Dubai resident complained that she went through a 10-month ordeal to get her Emirates ID card renewed.
Delilah D’souza, said she was asked to take fingerprints twice and had to visit a Emirates ID [Emirates Identity Authority] registration centre at least five times to enquire about her card. “Still I did not get my card and my several complaints with the Emirates ID call centre also did not receive any positive reply,” she explained.
Finally, following Gulf News intervention, the card was delivered to her office last week with a large bouquet of flowers.
D’souza said she applied for the renewal of her ID card along with her visa renewal on September 25, 2011 at Emirates ID registration centre at TECOM. She said they took her data, fingerprints and pictures.

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Emirates ID had already announced that finger printing is generally not required for ID card renewal but those whose finger prints are not clear on the authority’s system have to take it again.
The complainant said her colleague who applied for the card renewal along with her received the card the next month, so she started enquiring about her card with the Emirates ID call centre but they were of no help.